Policy Document
1.1 Introduction
Abbie Cleaning Services is a part of Abbie Care Services Ltd established in June of 2018
and operates from Sheffield, S2, United Kingdom. Key operations of the business are to provide a
reliable, operational integrity, standards, and good customer relations in the cleaning industries
that caters to individuals and businesses.
1.2 Customers
Our customers are mainly private individuals and clients with business premises particularly in
the care sectors, hotels, offices, etc. We strive to understand and meet their unique cleaning
needs, fostering long-term relationships that are built on trust and customer satisfaction.
1.3 Our Services
We offer a range of cleaning services, including:
a. Residential cleaning
b. Commercial and office cleaning
c. Carpet and upholstery cleaning
d. End-of-tenancy cleaning
e. Deep cleaning
f. Custom cleaning solutions upon request
g. Each service is tailored to meet the specific requirements of our clients.
1.4 Bookings
Bookings can be made via:
a. Phone: 07462695610
b. Email: info@abbiecleaningservices.com
c. Online: www.abbiecleaningservices.com
We recommend booking at least 48 hours in advance to secure your preferred time slot.
Emergency or same-day services may be available upon request.
1.5 Payments
Payment terms are as follows:
a. Residential clients: Payment is due upon completion of the service.
b. Commercial clients: Payment terms are net 30 days from the invoice date.
c. Payment methods: Accepted payment methods include cash, bank transfer, and
major credit/debit cards.
1.6 Charges
Our pricing is transparent and based on:
a. Type and size of the property
b. Scope of work
c. Frequency of service
Additional charges may apply for:
a. Specialized cleaning tasks
b. Use of specific cleaning products requested by the client
c. Services outside regular working hours
A detailed quote will be provided before commencing any work.
1.7 Discounts
We offer the following discounts:
a. 10% off for recurring weekly or bi-weekly services
b. Referral discounts for clients who refer new customers
c. Seasonal promotions announced on our website and social media platforms
1.8 Refund
Client satisfaction is our priority. If you are not satisfied with our service, please notify us within
24 hours. We will address the issue promptly, which may include:
a. Re-cleaning the area of concern at no additional cost
a. Providing a partial or full refund, depending on the situation
1.9 Communication
We maintain open lines of communication through:
a. Phone and email support during business hours
b. Prompt responses to inquiries and feedback
c. Regular updates regarding service appointments and any changes
d. Strict advertising or marketing updates to keep our customer informed of new offers
1.10 Cancellation
Cancellations should be made at least 24 hours before the scheduled service. Late
cancellations may incur a fee of up to 50% of the service cost. We understand emergencies
happen and will consider such situations on a case-by-case basis.
1.11 Privacy & Security
We respect our clients’ privacy and are committed to protecting their personal information. Our
staff are trained to handle client data confidentially and are prohibited from disclosing any
information to unauthorized parties as per the GDPR protocols.
1.12 Working Environment
To ensure efficient service delivery, we request clients to:
a. Provide access to the premises at the scheduled time
b. Ensure the environment is safe for our staff
c. Inform us of any specific instructions or areas requiring special attention
Our staff are instructed not to move heavy furniture or handle hazardous materials unless
previously agreed upon.
1.13 Cleaning Products
We use eco-friendly and effective cleaning products. If clients prefer specific products or have
allergies, please inform us in advance so we can accommodate your needs. Other cleaning
products may be recommended based on specific needs or of the tasks.
1.14 Health & Safety
We adhere to strict health and safety protocols, including:
a. Regular training for staff on safety procedures
b. Use of appropriate personal protective equipment (PPE)
c. Compliance with local health regulations and guidelines
Clients are encouraged to inform us of any potential hazards on the premises prior to service.
1.15 Damages and Liabilities
While we take utmost care during our services, in the unlikely event of damage:
a. Clients should report any damages within 24 hours of service completion.
b. We will assess the situation and, if found responsible, will repair or replace the
damaged item through our insurer.
c. Our liability is limited to the cost of the service provided.
d. Our public liability cover allows our customer a peace of mind and ensures our
ability to care out our work diligently.
Customer Notes
At Abbie Cleaning Services, our mission is to deliver exceptional cleaning solutions that
exceed client expectations while upholding the highest standards of professionalism, integrity,
and safety. This policy document serves as a testament to our dedication to transparency,
reliability, and continuous improvement in all aspects of our operations.
We recognize that our clients entrust us with their spaces, and we honour that trust by ensuring
consistent, high-quality service tailored to individual needs. Our comprehensive policies on
bookings, payments, cancellations, privacy, and health and safety are designed to provide
clarity and peace of mind to our clients and staff alike.
By adhering to these guidelines, we aim to foster lasting relationships built on mutual respect
and satisfaction. We welcome feedback and are committed to evolving our practices to better
serve our community.
Thank you for choosing Abbie Cleaning Services. We look forward to maintaining a clean and
healthy environment for you.